Paste the folder, and choose the option to replace the existing file.To copy a folder on Mac, click it and press Command and C on your keyboard.To copy a folder on PC, click it and press Ctrl and C on your keyboard.Open your backup folder on your Desktop/home screen and copy the saves folder inside it.To see which folder contains the troublesome file, copy the folders across to The Sims 4 folder in My Documents one by one.įor example, if you think there could be a problem with a save file:
Inside the your Sims 4 folder you copied and marked as a backup there are additional folders which can help you identify the problem file more quickly. Click on a blank space in the folder and press Command and V to paste your backup folder.Press Return and change the folder name back to The Sims 4.Right-click on a blank space in the folder and choose Paste.Right-click on the folder and choose Copy.Change the folder name back to The Sims 4.Right-click on your backup folder and choose Rename.Click on The Sims 4 folder and press Delete.Use the following steps for Windows or Mac to restore your back up. Check out our Answers HQ if you’re still having trouble.The problem was not caused by any of your save files or downloaded content, and you can restore your backup folder. If the game does not run properly after a reset See the Identify a problem file section for help.The problem is due to something in your previously saved games or with content you've downloaded from the gallery. The game will start without mods and without any of your saved content: If the game runs normally Change it to something you'll remember, like Sims 4 Backup.Īfter you've reset the game and restarted your computer, launch The Sims 4.Rename the folder on your desktop by clicking on it and pressing Return, then entering the new name.
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